Returns & Refund Policy
Here at Essence of Harris we take extra care when hand crafting and packaging all of our orders to ensure our customers receive the highest quality goods. However, if for some reason you’re not completely satisfied with your purchase, please do not hesitate to get in touch with us.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You will also need the receipt or proof of purchase. We recommend that you use a recorded delivery service as we cannot accept liability for goods lost in transit. We do not cover postage costs for returned items at this time.
To start a return, you can contact us at firstname.lastname@example.org. Items sent back to us without first requesting a return will not be accepted.
Unfortunately, we cannot accept returns on sale items or gift cards.
You can always contact us for any returns questions at email@example.com.
Returns can be made in-store at both our Tarbert and Glasgow locations. Please return your item within 14 days of purchase and with a copy of your receipt.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can resolve the issue as soon as possible.
Please note that we may require images and/or videos of any damage for our records.
We will notify you via email once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the transaction.
Returns should be posted to the following address:
Essence of Harris
Isle of Harris
Thank you for your understanding. If you would like any further information regarding our returns and refund policy, please email us at firstname.lastname@example.org and one our team will be on hand to help.